Frequently Asked Questions

Everything you need to know about shopping with KAI India

What is the estimated delivery time for my order?

Most orders are processed within 24-48 hours. Depending on your location within India, delivery typically takes 3 to 7 business days.

Does KAI India offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for most pin codes across India. You can also choose to pay via UPI, Credit/Debit cards, or Net Banking for a touchless experience.

What is your return and exchange policy?

We offer a 7-day return policy for unused products in their original packaging. If you receive a damaged or defective item, please contact our support team within 48 hours of delivery.

How can I track my order status?

Once your order is dispatched, you will receive an email and SMS containing a unique tracking ID and a link to our courier partner's website.

Are the products sold on KAI India authentic?

Absolutely. KAI India Online is the official store, ensuring that every product you purchase is 100% authentic and meets our global quality standards.

Do you ship internationally?

Currently, KAI India Online only ships to addresses within India. We are working on expanding our reach to international customers in the near future.