Returns & Exchanges

At KAI INDIA ONLINE, we are committed to your satisfaction and offer a seamless 7-day return policy for unused products in their original packaging. If you are not completely happy with your purchase, we provide easy exchange or refund options to ensure a premium shopping experience.

1

Initiate Request

Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request within 7 days of delivery.

2

Quality Verification

Ensure the product is unused, includes all original tags, and is kept in its original KAI brand packaging to qualify for a successful return approval.

3

Reverse Pickup

Once your request is approved, our logistics partner will schedule a pickup from your delivery address within 48 to 72 business hours.

4

Refund Processing

After the item reaches our warehouse and passes quality inspection, your refund will be initiated to your original payment method or as store credit within 5-7 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing